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SW Merchant Services
  • Home
  • Merchant Services
  • Point of Sale
    • Clover
    • National Retail Solutions
    • Hot Sauce
    • Videos
  • Terminals
  • FAQ
  • About
  • Contact

Why Hotsauce?

Owners

 "I think you guys right now are running the best game to date, we are very happy… 

Managers

 "We had to buy a point of sale system that can keep up with the bartenders that works here… and Hotsauce was the only one that allowed us to be able to do that… 

 

Service, Service, Service

We are committed to making you our number one priority with our 24/7 customer support. From initial contact, our dedicated sales team will work with you to find the best solution for your business. Within 48 hours of your POS system purchase, our implementation team will be there to provide you with face-to-face training and support. Our team will work with you to configure your system according to the specific needs of your business including building menus, management training, stuff training, installation and 8 hours go live services.


Business Intelligence Reporting

With HotSauce™ Business Intelligence you can effectively capture, organize and analyze your business information. The flexibility of our reporting gives you the ability to generate a variety of reports such as Sales Reports, Audit Trail Reports and Employee reports, helping you to make fast and informed business decisions.

 

24/7 Live Support

HotSauce™ Technologies pioneered 24/7 LIVE support. Our professional team is committed to providing you superior support for software, hardware and training needs. We also offer customized packages to meet the particular demands of your establishment


Continuing Education

We understand that employee turnover can be an issue in the fast-paced restaurant industry. In addition to initial training, ongoing training is available twice a month as your staff or business needs change.

 

Real Time Data Redundancy

With HotSauce™ Real Time Data Redundancy your business will always run smoothly without loss of information.  Using SQL Server Technology, HotSauce™ provides continuous real time data replication by storing a copy of your database into a separate computer.


Back Office

HotSauce™ Back Office is a simple, powerful tool that allows you to configure the Front of the House system to fit your business operations. Your POS system can be easily modified to accommodate your changing business needs. Furthermore, with

Services

HotSauce™ TABLE SERVICE

HotSauce™ Table Service solution helps you deliver exceptional customer service and increase sales by integrating all of the features you need most into one easy, reliable, and powerful system.  Our user-friendly interface will ensure order accuracy and reduce training costs, eliminating waste and improving the efficiency of your operations.
With hundreds of different features HotSauce™ Table Service can be configured and customized to fit your restaurant’s unique needs. 

Features

HotSauce™ Table Service makes it easy to facilitate the order entry process. Some of the features include:

  • Customizable Dining Room Display
  • Cashier Banking
  • Server Banking
  • Server Revenues
  • Split Item
  • Unlimited Special Instructions (Modifiers)
  • Coupon Functions
  • Send 1st Function
  • Nine Hot Keys for easy access to your fastest selling items
  • “Reorder” button
  • “Remove” button
  • High Speed Internet Credit Card Approval
  • One Touch Separate Checks


Manager Functions

HotSauce™ Table Service helps you manage your restaurant effectively with many built-in functions that allow you to make proactive management decisions in every aspect of your business. Some of the features include:

  • 86 List from Front of the House
  • Menu Item Countdown
  • Real Time Labor Reports
  • Real Time Sales Reports
  • Price Change from Front of the House
  • All Table Function
  • Voids
  • Comps
  • Discounts
  • Transfer Tables
  • Profit center tracking


HotSauce™ Fast Bar is one of the most efficient systems in hospitality industry today that allows your bartenders to manage everything easily and quickly from just one screen.

HotSauce™ QUICK SERVICE

 In a quick service atmosphere, it is essential to have a POS system that is dependable and easy to use. HotSauce™ Quick Service is built specifically for your business operations. Whether you have an over-the-counter or a fast-casual operation, HotSauce™ Quick Service can provide you with the speed and power you need to excel over your competition. 
With many built in features, HotSauce™ Quick Service allows you to serve your guests promptly and increase order accuracy, while providing your management with various reporting tools to effectively manage your operations. 

Features

  •  Automatically changes breakfast, lunch and dinner menus using the built in menu timer
  • Approves credit cards quickly in two to three seconds using the HotSauce EVS via High Speed Internet
  • Utilizes Cashier Banking along with dual cash drawer capabilities to effectively rotate cashiers during the same shift
  • Drive-through management allows the orders to be queued when submitting the order, modifying the order, closing the order and bumping the order by utilizing one or more terminals
  • Advanced kitchen printing features including delayed printing, kitchen ticket summary and consolidation of separately paid orders


HotSauce™ Technologies is a certified provider of Kitchen Display System (KDS)that gives you flexibility to route each menu item to various monitors in the kitchen directly from the HotSauce™ terminals. Once a food order has been entered into the HotSauce™ front end, the items are immediately displayed on the kitchen monitors. After the order has been prepared, it can be bumped off the screen using a touchscreen or bump pad. There is also a running timer to insure that each order is being put out in a timely manner.HotSauce™ technicians will work with you and your staff to optimize the Quick Service system to accommodate your dynamic business needs.
 

HotSauce™ FAST BAR

 HotSauce™ Fast Bar was developed with bar owners, bar managers and bartenders to ensure the simplest and fastest order entry process of any Bar POS system.  HotSauce™ Fast Bar will help you increase profits through the many distinguishing features that complement the fast pace of your business operations. 

Features

  •  Quickly open and close checks from one screen
  • Recall tabs quickly
  • Effortlessly open tabs and store clients’ names and payment information by simply swiping a credit card
  • Automatically alphabetizes tabs that are accessible from multiple terminals
  • Easily program and modify your twelve built in “Hot” keys
  • Approves credit cards quickly in two to three seconds using the HotSauce EVS via High Speed Internet
  • Zip code authorization (reduces credit card processing fees)
  • Preauthorized thresholds
  • Floating tab system
  • “Reorder” button
  • Recipe features
  • Transfer/Combine Table
  • Pricing Levels (Happy-Hour, Lunch, and Dinner)
  • Customizable Security Levels for each Employee
  • Customizable Floor Plan Display
  • Duel Cash Drawer Capability
  • Multiple Tax Categories
  • Training mode


HotSauce™ technicians will work with you and your staff to optimize the Fast Bar system to accommodate your dynamic business needs.

HotSauce™ EXPRESS (DELIVERY/TAKE OUT/CATERING)

  HotSauce™ Express is one of the easiest and most cost effective ways to manage your delivery, carryout, and catering services.  Integrated with HotSauce™ Table Service or HotSauce™ Quick Service, HotSauce™ Express can keep track of important customer information such as addresses, phone numbers, order history, and unique customer requests.  Whether your employees are answering phones, working the counter, preparing orders, or expediting deliveries, the intuitive POS screens are tailored to prompt them through their specific tasks quickly and accurately. 

Features

HotSauce™ Express provides a built in customer database that can track and maintain customer and purchase information. Some of the features include: 

  • Tracking customer information such as addresses and phone numbers
  • Maintaining a history of customers’ purchases
  • Compiling information for future marketing use

DELIVERY AND DRIVER ROUTING

From pizza to Chinese food, the HotSauce™ delivery module will help facilitate every aspect of the delivery process.  Some of the features include:

  • Instant recognition of customer information
  • Simultaneous notification to kitchen and “Driver Routing” dashboard
  • Order tracking to help managers determine delivery stages
  • Order pickup restrictions to prevent drivers from skipping orders
  • Map integration for delivery drivers
  • Driver management tool to identify where each driver is, and which drivers are available
  • Consolidated reports for each driver showing the number of orders delivered and the amount of sales that need to be cashed in
  • Delivery reimbursement for drivers
  • Profit center tracking

CATERING FUNCTIONS

 HotSauce™ Express allows you to manage catering and delivery orders more efficiently, regardless of whether they are for now or upcoming dates.  Some of the features include:

  • Automatically creates and holds tickets scheduled for later dates
  • Allows you to close tabs to “In House Accounts”, which enables you to bill frequent customers weekly, or even monthly

PIZZA SCREENS

HotSauce™ Express also offers special functionalities for pizza restaurants, giving you the flexibility to cater to a variety of customer requests.  Displayed on one interactive screen, these modifiers make changing the pizza crust, size, and toppings both fast and easy.

HotSauce™ technicians will work with you and your staff to optimize the Express system to accommodate your dynamic business needs.

Solutions

Inventory Manager

 HOTSAUCE™INVENTORY MANAGEMENT SOLUTION

 HotSauce™ Inventory Management is a value-added solution that helps you improve profitability by:


  • controlling food and liquor costs
  • real time inventory management
  • tracking margins and
  • Identifying theft and waste.


With our Business Intelligence Inventory Reports you will be able to identify problem areas, which items are popular, better understand sales and margins, compare theoretical inventory with inventory on hand.How it works!The initial phase of setting up the inventory system involves loading the recipes, menu items, products and vendors. Each time a vendor delivers food or alcohol you simply need to enter the invoice for the purchased products. As the products are sold and consumed, the inventory is depleted in real time. Once a physical count of the inventory is performed and entered into the system, you will be able to run various Inventory Reports that will help you to manage your business efficiently and effectively andto make informed business decisions. 

HotSauce™ MISSION CONTROL

 HotSauce™ Mission Control provides you with a centralized location for accessing all your REAL TIME reporting, labor scheduling and inventory needs, giving you more control over your business.Users of HotSauce™ Mission Control Solution, such as corporate executives, accountants, district managers or store managers, can instantly analyze single store information or perform comparative analysis across multiple locations – all without redundant, error-prone manual data entry. Some of the features include: 

  • Multi-unit polling
  • Daily sales reporting
  • Labor reporting
  • Inventory reporting
  • Custom report creator
  • Void/Comp/Discount management
  • Internal emails for management
  • Task manager
  • Drill-down analysis
  • Easy to view graphs
  • Different security levels for managers and directors.
  • Comparative reports to track and compare different stores
  • Management Alerts to highlight exceptions and abnormal events
  • QuickBooks Integration
  • Track sales trends by location or territories

LABOR SCHEDULING

 Looking for a powerful, yet easy to use employee scheduling solution?Our employee scheduling tools provide the simplicity of a spreadsheet, the look of Gantt bar schedules, the speed of drag and drop, the power of labor and sales forecast data, and the intelligence of real-time business rule conflicts and overtime alerts in a single display window.


  • Send schedules via text messages or email
  • Spend less time on scheduling tasks
  • Set features that allow employees to swap shifts, change availability and request time off pending manager approval

HotSauce™ GIFT CARD AND GUEST LOYALTY SOLUTIONS

.

Differentiating yourself by enhancing your customer’s buying experience can go a long way toward winning their long term devotion. HotSauce™ Gift Card and Guest Loyalty Solutions are valuable marketing tools that help you differentiate your business and increase retention, frequency, spending and acquisition rates of your customers.

The Gift Card Solution is an effective way to attract new customers and stimulate sales while increasing your restaurant recognition. Adding convenience and excitement to customer spending and gift giving can differentiate your restaurant from the competition. Some of the features include:


  •  No Additional Hardware
  •   No Transaction Fees
  •   Seamless Integration with your     HotSauce™ POS system
  •   Customized to display your logo and   contact information
  •   Real Time authorization
  •   Purchase HotSauce™ compatible gift cards from almost any dealer
  •   Use HotSauce Gift Cards in multiple   units with internet authorization
  •    Web based reporting


Motivate customers to visit more frequently and spend more at each visit with a loyalty program powered by HotSauce™ Technologies. Encouraging your customers to repeatedly choose you over the competition is a challenge that many restaurants face. Some of the features include:


  • Discount Cards – provide a discount to the customer every time they visit your establishment.
  • Points System – track certain menu items that can have points associated with them. 
  • Dollar System – track dollar amounts for every visit and reward the customer with money    back in the form of a gift card
  • Reward System – track custom rewards by points or selected menu items. Once criteria for a reward are met, the reward you’ve determined will print on a custom receipt.

Database Vault

 

Your POS data is some of the most important information to your business. From accounting to planning/analysis, the valuable information housed in your POS system is critical to any restaurant operation. Any loss of database information is not only costly, but also time-consuming to rebuild. Unfortunately, the reality is that most customers will not manually spend the time to back up a copy of their database every day.

HotSauce™ Database Vault was designed to give our customers an automated, low cost solution for protecting their valuable POS database. Essentially, once we set it up, Database Vault’s double authenticated redundant backup* will automatically backup your critical information daily. This cloud-based technology will ensure that a duplicate copy of your information is always safe and off-site. In addition, unlike other backup services, with the HotSauce™ Database Vault, your backup database will be checked periodically to ensure data quality. Best of all, everything completely automated, so you don’t have to do anything.


So what are you waiting for? Call us now to start protecting your valuable data.


* HotSauce™ Database Vault automatically backs up to dual locations (on-site and in the cloud) to ensure the ultimate accessibility and peace of mind for our customers.

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